Nominations The entry guide and nomination form Process All participating companies will receive ratings up to five stars based on these comprehensive reviews reflecting their excellence in CX practices. Nomination Form: First name* Last name* Email* Company name* Submit

CX Services Helping you benchmark, innovate, and elevate customer experiences worldwide. Key questions that challenge companies I think my CSAT score is good but customers & board/leadership still report issues with the experience. What are we missing? We measure CSAT, NPS, VoC and key operational metrics, but are my metrics good enough? We have too many things on our plate, what changes & innovations will drive the highest CX return? AI is the biggest CX innovation opportunity where do we start? How Twimbit supports your CX Goals We offer a wide range of structured services to build a continuous CX innovation pipeline that delivers results CX Insights Technology trends & impact CX best practices Innovation case studies CX Research Customized CX benchmarking program to identify innovation opportunities CXMark Accelerate CX outcomes with access to advisory and custom research services CX advisory Build your CX though leadership with market education & engagement CX Thought Leadership Our expertise Capabilities CX Strategy & business case CX Culture & Organization Contact Centre technology & Operations CX Technology stack across CRM, CDP, CCaaS, VoC, UC and others Digital & Mobile UI/UX Benchmarking, Customer journey mapping, Mystery shopping, Data analytics Industry Expertise Banking Telecommunications E-commerce Transport Hospitality Capabilities Asia Pacific focus with global coverage. Team members across in Singapore, Malaysia, Indonesia, India, Middle East, and the Americas. Learn more about Twimbit Ready to assess your CX maturity? Discover your strengths and unlock new opportunities for growth. Get in touch

CX Insights Take a look into the CX services and what we offer Our industry reportings Desserts 10 Pie Recipes to Try This Fall Make this yours. Click here to edit the text and include any relevant information. Read More Mains A Pasta Hack That Will Transport You to Rome Make this yours. Click here to edit the text and include any relevant information. Read More Drinks The Health Benefits of Drinking Tea Daily Make this yours. Click here to edit the text and include any relevant information. Read More Healthy Creative Salad Ideas for the Veggie Lover Make this yours. Click here to edit the text and include any relevant information. Read More

CX Services Take a look into the CX services and what we offer How good is my CX? The answer depends on who you ask. And that’s the challenge. Get in touch Key questions that challenge the CX team Most successful CX teams have a structured way to address these questions that enables them to build a continuous CX innovation pipeline that delivers results How does Twimbit help?

Panel of Judges A panel of independent judges, including CX industry experts and practitioners, will assess the research findings, including the benchmark analysis and evaluation forms. They will provide their expert opinions on the CX practices and innovations of the nominated companies, ensuring a well-rounded evaluation from various perspectives. Vice President of Marketing APJ, Genesys Erwann Thomassain Industry Professional and CX leader Rinoo Rajesh Head of Creative Experience - ASEAN, Publicis Sapient Onmanee Dilokvanichkul Vice President, NTT Global Pranay Anand Managing Director, CPS APAC Siva Subramaniam Director Customer Experience, Expereo Amory Somers Vine Country Director, TDCX Vigneswaran Sivalingam CEO, Matryzel Consulting Bobby Varanasi CEO, Teleperformance Dave Rizzo Chief Innovation Officer, Customer Experience Innovation Institute Simon Kriss Contact us For marketing and partnerships About Twimbit Visit our platform Anchor sponsor cxstars@twimbit.com Supporting sponsor

Twimbit innovates to deliver exceptional experiences Insights that inform you Membership Vault Assembly Advisory Analytics By adhering to ideal processes and best practices, including conducting thorough cybersecurity evaluations prior to production. it’s personalised, simple and pointed Twimbit Membership forecasts, technology trends, competitive benchmarks and best practice toolkits it’s personalised, simple and pointed Twimbit Membership it’s personalised, simple and pointed Twimbit Membership forecasts, technology. What makes us unique We strive to bring joy in how you consume research We integrate our platform, community, and creativity to do things differently We thrive on long term relationships with a skin-in-the-game commitment Our customers More Customers speak Assembly is a leaders club where big questions are answered, connections are lasting, and meaningful impact is created through collaboration. “By adhering to ideal processes and best practices, including conducting thorough cybersecurity evaluations prior to production, we can effectively mitigate the risk of cyber threats. It is essential to prioritize these measures when developing new applications or systems to ensure the safety and security of our digital landscape.” Mohd Hafidz Aziz Cyber security analyst, PLUS Malaysia “By adhering to ideal processes and best practices, including conducting thorough cybersecurity evaluations prior to production, we can effectively mitigate the risk of cyber threats. It is essential to prioritize these measures when developing new applications or systems to ensure the safety and security of our digital landscape.” Mohd Hafidz Aziz Cyber security analyst, PLUS Malaysia “By adhering to ideal processes and best practices, including conducting thorough cybersecurity evaluations prior to production, we can effectively mitigate the risk of cyber threats. It is essential to prioritize these measures when developing new applications or systems to ensure the safety and security of our digital landscape.” Mohd Hafidz Aziz Cyber security analyst, PLUS Malaysia