CX Services
Helping you benchmark, innovate, and elevate customer experiences worldwide.
Key questions that challenge companies
I think my CSAT score is good but customers & board/leadership still report issues with the experience. What are we missing?
We measure CSAT, NPS, VoC and key operational metrics, but are my metrics good enough?
We have too many things on our plate, what changes & innovations will drive the highest CX return? AI is the biggest CX innovation opportunity where do we start?
How Twimbit supports your CX Goals
We offer a wide range of structured services to build a continuous CX innovation pipeline that delivers results
CX Insights
Technology trends & impact
CX best practices
Innovation case studies
CX Research
Customized CX benchmarking program to identify innovation opportunities
CXMark
Accelerate CX outcomes with access to advisory and custom research services
CX advisory
Build your CX though leadership with market education & engagement
CX Thought Leadership
Our expertise
Capabilities
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CX Strategy & business case
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CX Culture & Organization
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Contact Centre technology & Operations
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CX Technology stack across CRM, CDP, CCaaS, VoC, UC and others
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Digital & Mobile UI/UX
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Benchmarking, Customer journey mapping, Mystery shopping, Data analytics
Industry Expertise
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Banking
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Telecommunications
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E-commerce
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Transport
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Hospitality
Capabilities
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Asia Pacific focus with global coverage.
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Team members across in Singapore, Malaysia, Indonesia, India, Middle East, and the Americas.