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Welcome to Twimbit CX Stars

Recognising Exceptional CX

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We believe that delivering exceptional CX requires a combination of four key pillars: 

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Digital Experience
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Service Experience
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Brand Experience
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Employee Experience

Reach for the CX Stars: Benchmark & Be Recognised 


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Taking inspiration from the Michelin Star Guide, which was created to encourage motorists to embark on new culinary adventures, Twimbit CX Stars program aims to inspire companies to cultivate exceptional CX 

How do we identify CX Stars? 

Benchmark companies across 4 pillars 

Rate the companies out of 5 stars (5 being Exceptional) 

Celebrate with best-in-class awards 

Empowering purpose-driven businesses to thrive through exceptional CX

Twimbit’s CX expertise covers a wide range of industries:

Banking

Our banking research covers:

  • Financial performance

  • Market trends

  • Customer insights

  • Technological innovations

  • Sustainability practices in the banking industry.

Telco

Our telco research covers:

  • Financial performance

  • Market dynamics

  • Customer experience

  • Technological advancements

  • Strategic partnerships

  • Regulatory impacts in the telecommunications industry.

Insurance

Our insurance research covers:

  • Market trends

  • Customer behaviour

  • Digital transformation

  • Risk management

  • Regulatory changes in the insurance sector.

and more...

Twimbit’s CX Insights


Uncover Twimbit’s insights on CX technology adoption trends & opportunities, the CX landscape in different industries, and best CX practices 

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